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Exam Name : Avaya Aura Conferencing Implementation and Maintenance
Vendor Name : Avaya
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Avaya Holdings Corp (AVYA) Q2 2021 salary call Transcript | 3204 braindumps and Test Prep

a close up of a logo: Avaya Holdings Corp (AVYA) Q2 2021 Earnings Call Transcript © provided through The Motley idiot Avaya Holdings Corp (AVYA) Q2 2021 income name Transcript

Avaya Holdings Corp (NYSE: AVYA)


Q2 2021 earnings name

might also 6, 2021, 8:30 a.m. ET

  • organized Remarks
  • Questions and answers
  • call members
  • organized Remarks:


    Greetings, and welcome to Avaya's Fiscal 2021 second quarter Investor name. [Operator Instructions]

    i'd now want to turn the convention over to your host, Mr. Michael McCarthy, vp of Investor members of the family. thanks. You can also start.


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    this article is a transcript of this conference call produced for The Motley idiot. whereas we try for our silly best, there may be error, omissions, or inaccuracies during this transcript. as with any our articles, The Motley idiot doesn't assume any accountability on your use of this content, and we strongly motivate you to do your own research, including listening to the name yourself and reading the company's SEC filings. Please see our phrases and stipulations for extra particulars, including our necessary Capitalized Disclaimers of liability.

    The Motley fool has no place in any of the shares outlined. The Motley idiot has a disclosure policy.

    Michael W. McCarthy -- vice chairman Investor family members

    thanks. Welcome to Avaya's fiscal 2021 second quarter name. Jim Chirico, our President and CEO; and Kieran McGrath, our executive vp and CFO, will lead this morning's call and share with you some prepared remarks before taking your questions. joining them this morning can be Anthony Bartolo, our Chief Product Officer; Stephen Spears, Chief salary Officer; and Dennis Kozak, Senior vice chairman of international Channel. according to social distancing mandates, each and every of us on this morning's name are assembled from our remote places.

    The profits unlock and investor slides, which now include highlights of our ESG initiatives and performance referenced on this morning's name are purchasable on the Investor web page of our site as smartly as the 8-ok filed today with the SEC. This should still support for your realizing revised fiscal consequences. All monetary metrics referenced on this name are non-GAAP, apart from income. we now have included a reconciliation of such non-GAAP metric measures to GAAP in the income unencumber and investor slides. We may also make forward-searching statements which are in accordance with latest expectations, forecasts and assumptions, which remain discipline to dangers and uncertainties that might trigger genuine results to vary materially.

    In specific, the world economic climate remains impacted by way of COVID-19 and the extent of its persevered affect on our business will rely on a few components that encompass, but may now not be confined to, severity and length as well as actions taken or not taken by way of governments, corporations and buyers in keeping with the pandemic, all of which continue to adapt and continue to be uncertain at present. suggestions about dangers and uncertainties may well be present in our most recent filings with the SEC, including our kind 10-okay and subsequent kind 10-Q stories. it's Avaya's coverage not to reiterate advice, and we undertake no obligations to update or revise ahead-searching statements within the adventure statistics or instances trade, except in any other case required by law.

    i may now turn the call over to Jim.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    Thanks, Mike. good morning, all and sundry, and thank you for joining the call nowadays. i am pleased to share that Avaya has delivered a standout Q2, executing smartly throughout distinct dimensions of our company, and i couldn't be prouder of what our international team accomplished with the aid of posting income and EBITDA effects that were above tips and by way of accelerating our ARR boom extra all of a sudden than we had predicted. in keeping with our strategy, this growth comes as a direct outcomes of the surge of further investments we now have made in our go-to-market and R&D.

    These investments have broadened our spectrum of cloud capabilities all the way through our Avaya OneCloud platform of CCaaS, UCaaS and CPaaS options. It is obvious that our company has passed through a structural trade. And as you appear at the construct of our revenues, we've viewed a significant shift over the ultimate four quarters. truly, our enterprise continues to outperform our expectations, which is a testament to the energy of our manufacturer, digital capabilities, roadmap and our means to address the variety and breadth of requirements that come with servicing global, enormous scale, complicated commercial enterprise purchasers. if you put this in context, the main factor, as I have in the past mentioned, Avaya is now a cloud-first company.

    these days, we're working in a very new business atmosphere, and valued clientele are more and more turning to Avaya as a relied on and confirmed companion because of our differentiation, superior client event, ability to speed up company transformation and to drive their success during this new extremely disbursed world. latest market dynamics have accelerated digital transformation efforts, and consequently, we're enticing at vastly extra in-depth and strategic conversations with commercial enterprise valued clientele, which is driving growth in bigger and longer-time period contract commitments. extra importantly, our results characterize the big work undertaken and the strategic investments we now have been making over the closing a few years to reshape our portfolio to be a frontrunner in enterprise communications and collaboration solutions. Now, i may run through some key performance highlights that underscore we now have the correct strategy and are on the right music for continued success. We see persisted momentum in a couple of areas as we execute the three-pillar approach we communicated over a yr in the past. First, to circulation to a routine revenue business mannequin driven via cloud and subscription. second, to grow our typical enterprise, and we've a rich pipeline inside our portfolio to sustain that performance.

    and finally, to try this, whereas maintaining our profitable enterprise model, which is even more critical in these instances and helps our transition. beginning with ARR, here is where we are focused, and or not it's the clearest measure of our success as we execute on our strategy. ARR grew to $344 million in Q2, up 31% sequentially and up almost 400% from a year in the past, reflecting the pace at which we are seeing the structural alternate in our company. Our huge business segment, which we outline as contracts with a TCV of stronger than $1 million, become the leading driver of our ARR increase, driven mostly by way of contact core. big offers represented over 60% of total ARR.

    overall, our ARR efficiency is exceeding my highest expectations. CAPS is keeping its boom trajectory, now representing forty% of salary. that is a 17 factor raise 12 months-over-12 months. CAPS isn't handiest an important indicator of our standard transition to a new salary profile, but it surely is a stupendous indicator [Technical Issues] our new products and solutions. As I examine ahead indicators of income, standard bookings remained potent, up 14% 12 months-over-yr. TCV is at $2.1 billion, demonstrating a continued robust backlog of enterprise. an extra indicator of tremendous business traction is the variety of gigantic offers we signed in Q2.

    This represented the fourth quarter in a row by which we signed more than 100 offers with a TCV of over $1 million. 16 of these offers had been more advantageous than $5 million and 7 had been more advantageous than $10 million, with one deal over $25 million. On the competitive front, we displaced a major variety of competitors for the third consecutive quarter the place we signed about 1,500 new emblems. On the profitability entrance, adjusted EBITDA got here in at $177 million or 24% of salary, which is up 220 groundwork points year-over-12 months. The playbook for our industry is not a secret. The secret's, for this reason, the way you execute.

    Our group is doing a pretty good job. And it's the combination of these effects and our visibility into the second half of FY 2021 that offers us the self assurance to once more raise our suggestions for earnings, ARR, CAPS and EBITDA for the fiscal 12 months. Kieran will deliver further aspect shortly. now we have had many super accomplishments over the remaining quarter, too many to move through on this name. So i may simply touch on just a few that display how our investments are accelerating innovation, bettering our competitiveness and delivering value to our valued clientele. First, I couldn't be any more joyful with the development we have now made as we proceed to extend our contact core options.

    As a measure of our progress in Q2, CCaaS, C count was up enormously from the prior quarter, and the pipeline of opportunities continues to grow. CCaaS is now attainable in pretty much forty countries. We continue so as to add additional capabilities to the platform and these days introduced full omnichannel attribute-based mostly agent matching, agent personalization and predictive analytics. Atento, a world company of CRM and BPO services selected our CCaaS to manipulate customer interactions for their customer, GoodRx. one more consumer, AllOne health essential a communications platform that could carry scalability and reliability during the subsequent stage of their pleasing plans.

    They chose Avaya CCaaS to help permit their distinct workforce, including in-residence docs, nurses, scientific group of workers, fitness counselors and phone core agents. CPaaS speeds up purchasers' means to mix new purposes with current infrastructure to release additional cost. here's a real domestic run for consumers trying to innovate on the facet. The capacity to can charge quite simply, simply and without difficulty deploy new expertise for communications and collaboration purposes has not ever been extra vital. And Avaya OneCloud CPaaS delivers precisely that. for instance, we deployed Avaya's CPaaS across the Texas-based mostly circular Rock faculty District.

    besides mass notification means, we integrated notification throughout plenty of platforms, together with cellular contraptions, email, social media, indoor and out of doors signage and more. Our solution unlocks price competencies that with no trouble couldn't had been addressed in the past. transferring now to Avaya areas. We introduced groundbreaking news this previous quarter in two particular areas. First is related to incorporating AI into the platform. Working with NVIDIA, we used AI to bring capabilities similar to background noise removal, photograph enhancement and virtual counsel. These are indicative of our leadership in AI.

    We also launched areas Calling. valued clientele now have the capability to vicinity cloud-primarily based voice and video calls without delay from their spaces browser, leveraging their Avaya or infrastructure. Leveraging latest infrastructure for cloud-primarily based calling is a real disruptor and game changer for consumers, proposing them a cloud-based journey, whereas additionally giving them the flexibility emigrate their enterprise conversation techniques to our cloud at a pace that makes experience for his or her business. Momentum for spaces continues to develop, and we're winning a major variety of new clients and doing so at scale. One such instance of a recent win become at Seine Saint Denis, host of the 2024 Olympics.

    They selected Avaya spaces as their work-from-anyplace collaboration answer for approximately eight,000 users. After a vital overview of greater than 10 option options, they awarded the gold medal to areas, since it's function-prosperous and present advanced safety, scalability and ease of use. moving to Avaya Cloud office. we are seeing high-quality increase in a number of areas, and we're also happy to see the increased pull-via of CCaaS and CPaaS resulting in offers with a larger ARPU for Avaya. The solution is now accessible in 13 nations, and we're swiftly [Technical Issues] the variety of agents and companions licensed to promote.

    now not most effective are they authorized, but throughout the quarter, the number of agents selling grew with the aid of 40% from the prior quarter. whereas a major value proposition of Avaya Cloud workplace is the capability for us to mobilize and convert our UC base, over 70% of our wins had been fresh customers. We additionally saw gigantic customer growth typical, increasing our complete customer count by using 50% in Q2. moving on to subscription. We see strength across our portfolio and continue to transition our base of loyal purchasers on traditional application contracts to this flexible consumption model. Subscription permits purchasers to consume our expertise, how they need, whether cloud, off cloud or a hybrid strategy.

    Our overseas rollout is additionally progressing smartly, and the number of partners selling subscription is expanding continuously. I cannot be more delighted with the progress. whereas subscription efficiency is strong throughout all segments of our enterprise, we're experiencing gigantic demand in the contact core. Subscription has additionally directly involved into a brand new client acquisition engine, with virtually one hundred offers coming from new emblems, whereas just a year ago, it became 0. probably the most crucial point of this deliberate transition of our base to subscription is the increase we are seeing in ordinary revenue, which came in at a listing 66% this quarter, whereas just two years in the past, it turned into under 60%.

    recurring revenue, as you recognize, is drastically greater predictable and derisks us away from our past greater risky license-based mostly model. Making this transition successfully is a good accomplishment within the application trade. private cloud is a key point of our subscription offering, and i need to primarily name out two remarkable deepest cloud deals. the first is a brand new five-yr settlement with Qatar Airways, serving consumers in over 70 nations in 12 diverse languages. they are deploying our advanced digital engagement, world group of workers optimization and automation and education for the FIFA World Cup in 2022.

    The 2d is with Clarios, an international leader in advanced power solutions. Clarios is deploying 5,000 unified communique clients throughout 22 international locations on our private cloud platform to assist their world group. Demand for private cloud offers remained excessive, with a extremely powerful pipeline coming into the 2d half of the fiscal year. As we proceed to boost our strategic initiatives and execute on our operational goals, according to what we advised you on our ultimate income call, we got here into the yr with amazing momentum. We additionally knew that the seeds we have now sown in new applied sciences and capabilities with colossal increase components, would beginning to take dangle in FY 2021 and beyond, and that they have.

    in brief, based mostly our performance, i am confident and extremely excited in regards to the future abilities for brand spanking new options, which are opening a bigger and starting to be TAM for Avaya. better of all, we're still in the early innings. We remain deliberate in how we build out these new systems, and we are listening intently to our purchasers to be sure we're setting up the capabilities to greatest handle their needs, chiefly because the dispensed work ambiance continues to conform. before I turn it over to Kieran, it be important to appreciate and thank the complete Avaya group, eight,000 amazing, for his or her persevered dedication and flawless execution throughout the quarter and most importantly, for their focus on providing price to our valued clientele. it's definitely a very good group.

    With that, i'll hand the call over to Kieran.

    Kieran McGrath -- Chief fiscal Officer

    thanks, Jim. decent morning, all and sundry. As a reminder, all figures outlined on this name are as said unless otherwise indicated in constant forex. For the second quarter of our fiscal 2021, income changed into $738 million. This represents year-on-12 months boom of eight % as mentioned or seven p.c in regular foreign money over the $682 million within the year in the past length and compares to $743 million in Q1 of fiscal 2021. year-over-year boom is still driven primarily with the aid of our speedy migration to the application subscription mannequin and an increasing contribution from the Avaya OneCloud.

    additionally, this quarter, we saw a year-to-yr and sequential enhance from professional services as certain deliverables were accelerated on the security administration undertaking in this quarter. As Jim highlighted, we continue to deliver on our aggressive ARR commitments in Q2. Our OneCloud ARR metric exited the quarter at $344 million, which represents 31% of sequential boom. Avaya OneCloud offerings are driving this ARR momentum, with second quarter boom carrying on with to be powered via subscription bookings and an expanding contribution from Avaya OneCloud public and private.

    Contact middle was, once more, about 60% of complete OneCloud ARR. in accordance with Avaya's core electricity within the commercial enterprise phase, shoppers paying greater than $1 million annually, accounted for over 60% of complete ARR. As a reminder, we established CAPS to supply investors insight into our a hit birth of Avaya's totally differentiated software options within the cloud consumption fashions that make the most sense for our clients. This quarter, income contribution from CAPS represented 40% of complete profits, up from 34% in Q1. For our 2nd fiscal quarter, routine revenue accounted for 2/3 of our complete earnings.

    in the meantime, application and services represented ninety% of complete income. via concentrated investment and deliberate execution, Avaya has certainly developed right into a utility and capabilities company and far from a hardware-centric model. Non-GAAP gross margin was sixty one.8% within the second quarter in comparison to 61.1% within the 12 months ago length and flat sequentially. Product margins were down modestly, while services margins stronger right through the quarter, reflecting the shift from perpetual licenses to subscription and public cloud choices. overall, our services margin development is according to our structural shift towards offering our solutions in cloud consumption fashions available to purchasers through our Avaya OneCloud portfolio.

    Turning to complete profitability margin and money circulation metrics for the quarter. second quarter non-GAAP working income turned into $148 million, representing a non-GAAP working margin of 20.1%, up 180 groundwork points year-on-12 months. Adjusted EBITDA turned into $177 million, representing an adjusted EBITDA margin of 24%, up 220 basis facets yr-on-year. This displays our operational efficiency whilst we're making the a must have investments integral to scale our cloud capabilities, together with our channel associate classes and global enlargement, all bolstering our ARR momentum. Non-GAAP EPS became $0.74 in the 2nd quarter compared to $0.57 in the year ago length and $0.90 sequentially. The amazing yr-over-12 months boom in this metric is the result of two components: expanded income and the merits from the colossal variety of shares repurchased in the first half of fiscal 2020. Now turning to cash circulation.

    We consumed $24 million in cash movement from operations or poor three p.c of total earnings. Our cash movement become basically impacted through two in quarter variables. the primary become the timing of pastime payments on our senior secured notes, which are paid semiannually, reflecting a $29 million quarter-over-quarter increase in pastime payments. The second became our pension contribution payments that were $26 million bigger than the prior quarter. as a result of the passage of the American Rescue Plan Act, the business does not are expecting to make any additional contributions to our U.S. pension plans for the remainder of fiscal 2021. We ended the quarter with a money steadiness of $593 million.

    This reflects the $100 million debt pay down we completed in February, together with a favorable refinancing of $743 million of term loans that in the past matured in 2024. besides extending the maturity to December 2027, we decreased the activity fee by 25 groundwork facets. Success of our capital allocation initiatives throughout this past yr is a proof element of the market and the trade's self belief in Avaya's execution and approach. Now turning to advice for 3Q 2021 and whole year fiscal 2021. Please observe that every one year-on-year revenue alterations are expressed on a relentless forex foundation, and all salary amounts mirror prices as of April 30, 2021.

    For the third quarter of our fiscal year 2021, we assume revenues of $720 million to $735 million, representing boom of one % 12 months-over-yr on the midpoint. We expect non-GAAP operating margin for the third quarter to be between about 19% and 20%, and our adjusted EBITDA to be between $160 million and $one hundred seventy million or approximately 23% of profits. We predict non-GAAP EPS to be between $0.66 and $0.seventy three for the quarter. This compares to non-GAAP EPS of $0.95 in the 12 months ago length. Quarter-over-quarter progression of EPS reflects dilutive influences that i will cover in additional element when discussing the complete year suggestions. when it comes to our full 12 months fiscal 2021 profits information, we are expanding our profits guidance to be between $2.920 billion and $2.955 billion.

    This represents increase of two % to a few % at latest FX rates and represents approximately one percent revenue growth at the midpoint as measured in consistent foreign money. we are tightening our CAPS earnings advice range by using raising the low end from 35% to 37% of the entire year profits. This now lifts our assistance range to 37% to 40% for the whole fiscal yr, representing over 50% increase year-over-yr. Turning to OneCloud ARR. We proceed to see very mighty momentum and are increasing our full year tips. We now predict to exit the latest fiscal year between $450 million and $460 million. on the midpoint, this displays an upward revision to suggestions of a rise of about $35 million from the prior guided ambitions and display over one hundred thirty% 12 months-over-12 months increase.

    We expect non-GAAP operating margin to be between approximately 20% and 21%. additionally, we are raising the low end of our adjusted EBITDA counsel and tightening the range to $690 million to $720 million or approximately 24% of earnings on the midpoint of this range, demonstrating Avaya's skill to bring profits increase whereas maintaining profitability. Turning to shares marvelous assistance and earnings per share. We expect our weighted normal shares to now be between about 87 million and 89 million shares miraculous at fiscal 2021 year-conclusion.

    This raise in astonishing share count number basically displays the appreciation of Avaya inventory fee, leading to dilutive influences from up to now issued convertible notes, warrants and inventory awards. as a result of this share count number boost, we predict non-GAAP EPS for the fiscal yr to be between $3.02 and $three.20. on the midpoint, this displays mid single-digit percent yr-over-12 months boom. in terms of money movement from operations for fiscal year 2021, we are retaining our assistance of between three % and 4 percent of full 12 months profits.

    With that, i would now want to turn the call back to Jim. Jim?

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    thank you, Kieran. Let me offer a few closing recommendations. As we now have all tried to navigate this past year, the ideal we can, the area has basically changed, and we will not be going again to the way we used to work. instead, we're relocating ahead into a brand new work ambiance. And now more than ever, our shoppers are counting on Avaya's solutions and potential to aid them navigate via unchartered waters.

    Our leadership position in communications and collaboration has on no account been more desirable. Our innovation pipeline has under no circumstances been as strong or powerful. Our mannequin is strong and sustainable, and we're profiting from the disciplined execution that Avaya is everyday for and for our focus on ecocnomic boom. we are smartly located to proceed our success, and that i am assured of where we are heading and that demand will stay amazing for the foreseeable future.

    With that, we are able to now open for questions.

    Questions and solutions:


    [Operator Instructions] Our first question comes from the line of George Sutton with Craig-Hallum. Please proceed with your query

    George Sutton -- Craig-Hallum -- Analyst

    thanks, Mike. Congratulations for your gold medal. So i wished to simply walk through whatever thing relative to business demand. We sit down on loads of these calls and listen to out SMB and mid-market. You, definitely, are focusing in lots of cases on better firms and have a special means to provide them either a non-public or a public cloud alternative. can you simply supply us a sense of the migration of these better companies to the cloud, as a result of I think that is what's behind a lot of these consequences?

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    yes. George, Jim. thank you very lots. So a few issues. number one is, if you take a look at our massive organizations, surely, we've the ability to carry the solutions across a breadth of technology. One is without doubt our subscription, which we launched available in the market about six quarters in the past. The demand within the funnel, in fairness, has not ever been stronger. And we're finding that our big business consumers are searching for variety of the equal flexibility, if you will, from a recurring income and consumption-based model and basically relocating far from having this burden of getting all of these licenses, certainly within the new work environment the place a lot of their employees are working from home.

    And our philosophy has always been that we will honor how our valued clientele truly are looking to have their solutions. So for us, no matter if it be a cloud, off cloud or hybrid, we're in the business to aid our consumers. And with the pandemic, or not it's accelerated the area of digitization, cloud, and again, the want for our shoppers to truly have a versatile consumption mannequin. And we will continue to be committed to supply the options that our shoppers opt for. So we're seeing a big raise in subscription. That being observed, where we saw, once again, a big uptick, not so an awful lot in the revenue, however in routine revenue, was our private cloud answer.

    We're seeing strong traction. And in reality, it's a healthy-for-purpose solution and it's addressing a big market opportunity for us as our enormous enterprise valued clientele without difficulty can not or do not need to soar right into a public cloud answer. And Avaya is definitely only 1 of a couple of groups that may participate during this. you might be pulling within the cloud companies would not have applicable cloud answer. And we're seeing a sizable number of our contact facilities wanting to circulation --- our contact core valued clientele eager to flow to that private mode. And in case you simply take a step again, the market these days is ready $7 billion to $eight billion from a TAM point of view. in case you exit three, 4 years, Gartner is projecting that, it's going to more than double as much as $16 billion to $17 billion.

    So we agree with we are in the perfect spot to proceed to develop and take part during this massive, big TAM increase for our customers. And, finally, is what are we doing on the general public side? and that i think the public answer that we have obtainable, which in fact -- we started internally a few years ago, however in fact, it's most effective been in the market for a couple of yr. We agree with that we've a well-engineered answer this is within your budget for our shoppers. As I spoke of earlier, we're in forty international locations. we'll goal sixty five the conclusion of the yr. We continue so as to add more and more capabilities.

    and that i would punctuate all that. it be evidenced, again, through our enormous deals. And we proceed to have over one hundred enormous offers a quarter, big greenbacks with 16 being more desirable than $5 million. So -- and by the way, the traction that we're getting against our competition. And we're finding, if you happen to get into gigantic contact centers better than 500 [Technical Issues] -- that's the place we have a big capabilities towards our competition. and that's, once again, proof aspects to our services corporation, proof factor to the capabilities that we carry to the market each and each day. So a bit lengthy-winded, however we're quite excited with the outcomes that we now have needed to date. And as we study our backlog and pipeline, we're very excited concerning the probability in front of us.

    George Sutton -- Craig-Hallum -- Analyst

    So if I could simply center of attention my observe-up on the ACO providing. And speaking to your partner, the advice has been a impressive level of new wins versus simply migration wins. might you simply address that?

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    yes. it be proving out to the sort of the premise in which we did the relationship in partnership with RingCentral. And that turned into the fact that in the event you concept about Avaya, it changed into an historic legacy enterprise that changed into attempting to compete in an international of hardware have been at the UC part of the -- and UCaaS a part of the market had shifted to cloud. And we knew we had colossal opportunity, and that's why we partnered with Ring to not handiest answer -- supply an answer to our installed base, however also be able to compete and win in the market with -- truly, with our brand, our competencies, our typical capabilities.

    And, really, it be coming authentic. And we're in fact excited. and i additionally believe it indicates the connection on just how dedicated we are to our channel and to our companion neighborhood. they are an extension of us. The aggregate of us. and that i've said time and again that once we go to market with our companions, we win. there's no stronger force. And a true attribute to not most effective the companions -- the current partners, but the new companions that we have brought on board. And our energetic companions were up by way of 40%, purchasers grew by way of 50%. So it's working exactly as we had planned. So we're -- once again, it be -- we're pretty excited and excited about the chance in entrance of us.

    George Sutton -- Craig-Hallum -- Analyst

    Picked up. Thanks.


    Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed with your query.

    Raimo Lenschow -- Barclays -- Analyst

    Congratulations, [Indecipherable]. That changed into a good quarter. simply, Jim, if you believe concerning the market and the starting to be momentum you can see there it be like, how plenty do you believe is that the complete market is doing stronger? as a result of loads of your other opponents are also form of sounding pretty bullish versus you kind of like doing some business-specifics stuff? and then a query for Kieran -- observe-on questions for Kieran. Kieran, if I look on the assistance for CAPS, I suggest, you are already variety of doing basically smartly. Is there anything I should still be aware about in the subsequent quarter that simply could bring that CAPS form of melting down a little bit again, because you seem to be overperforming there. Thankyou.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    sure. hi there, Raimo, i'll take the primary one and Kieran will take the second one. yes. I suggest, as I observed in my feedback, there's no secret to the alternatives in entrance of us during this -- in the new world as we move further and further to cloud and an opportunity to move greater to application and services business. but the genuine differentiation for us, I consider, versus others, is the fact that we now have the depth, the breadth, the potential, the complete latitude of a portfolio. And the reality, I feel the teams are executing extraordinarily neatly round that, and we're profitable on all stages. during the past, we struggled a bit of on the lower end of the market.

    We're now taking our justifiable share, if now not greater, on the decrease conclusion of the market -- the mid-market with the liberate of our new CCaaS solution geared without delay there with the fact of our inner most cloud options, both on the UCaaS and the CCaaS side. The traction we're seeing with our collaboration solution, with areas, couple all that with CPaaS. and then seem, we're definitely differentiating ourselves on the higher end within the greater advanced enterprise consumers and those are long-lasting consumers that we consider will -- and we see are relocating, and we're assisting them circulation to the new world. So we're relatively excited about the opportunities that we see in entrance of us.

    So i could turn it over to Kieran.

    Kieran McGrath -- Chief monetary Officer

    certain. Thanks, Jim. So Raimo, yes, I feel our Q2 shocked us a little on the upside on the CAPS. a few of that did must do with a few of our work with a few of our Alliance companions as it involving the Social protection deal. i might say probably within a point or two, us carrying on with to look numbers like this as we exit into the 2d half of the year as well and that's what gave us comfort in taking the bottom conclusion of our range, up from 35% as much as 37%.

    As we have referred to before, not all our Alliance companions is a habitual per se. some of it is a little bit of factor-in-time in terms of just a few of the relationships that we've with a few of our third parties. however i would believe that we should be fairly near these numbers as we look in Q3 and q4.

    Raimo Lenschow -- Barclays -- Analyst

    o.k., thank you. Congrats.

    Kieran McGrath -- Chief monetary Officer

    Thanks Raimo.


    Our subsequent query comes from the road of Samik Chatterjee with JPMorgan. Please proceed with your questions.

    Samik Chatterjee -- JPMorgan -- Analyst

    hi, thanks for taking this questions. i hope which you can hear me all correct. Jim, I wager, what i wished to ask about is there may be this overall affect, in particular as we lap form of a deadly disease yr that closing year was characterised via a lot of firms increasing potential when it came to distinctive communique channels or collaboration solutions. And this year you're going to see general slowdown in momentum in this space, simply when it comes to potential, additional license additions. And this 12 months, it must be greater featured by way of portfolio traction and kind of latest wins. So I simply wanted to see if you can examine and distinction there variety of what [Technical Issues] this yr versus remaining yr and type of you are in reality since on the ground? and i have a comply with-up. thanks.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    No. I hear you perfectly, and thanks. or not it's an outstanding query. So first, let me delivery through truly thanking the Avaya personnel. They proceed to encourage us every and every day with their resiliency. and that i couldn't be any more happy with the dedication that they put forth working with our purchasers, 2d to none. As you cited, there already have been many lengthy-lasting structural changes that I see -- that are going to impact the verbal exchange and collaboration house, and the work-from-anyplace, the kind of the direct-to-customer commerce, the contactless experiences, so on and the like.

    The wonderful component about Avaya is before the pandemic, i would say that these had been emerging trends, nevertheless it wasn't an emerging vogue with interior the enterprise. We had repositioned our portfolio about three years ago with a purpose to capitalize on what we consider was an rising trend that become just accelerated, and we're in full swing. and that i think that is evidenced through the large boom in subscription. I think it's evidenced by way of this giant increase in ARR. it be evidenced by means of our bookings have been up again, 14% is a leading indicator. or not it's evidenced by means of our TCV continues to remain above $2 billion.

    So we're smartly poised to take capabilities of the commercial possibility. it truly is a new world we will free up by these structural alterations, and we're already at the innovative of developing and supplying these applied sciences for our valued clientele' digital transformation. And the diploma that we continue, and i'm in reality glad with our progress, to carry new capabilities into our options around AI, collaboration, cloud, so on and the like, coupling with our solutions, we're -- I suppose we're poised.

    And additionally, we have a bunch, without doubt, of the greatest of colossal, most advanced organisations. And as you could imagine, there is a pipeline and a time body by which we're working with these individuals as a way to bring these solutions. it be not something this is, what i could name coin operated. It takes a big quantity of skilled features work and pipeline work. So we do see that we're well positioned to deal with something comes subsequent on this planet, so with a bit of luck getting returned to a few sensor continually.

    Samik Chatterjee -- JPMorgan -- Analyst

    ok. And if i will simply comply with-up. I want to see if i will get any insights or type of some ballpark estimation of in the event you're guiding to the OneCloud ARR metric for this full yr, how does that break up up between CCaaS, CPaaS and your CAPS answer. And notably, as you appear type of two, three years out, it does that mix trade in comparison to value you've got nowadays simply given the time traces, variety of the diverse trajectory of increase for these three distinctive platforms.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    hi there, Kieran, you wish to --?

    Kieran McGrath -- Chief financial Officer

    certain. So, Samik, hello. sure, I feel you might be completely correct. So hear, to date, we've been powered by the migration from subscription, which curiously adequate is increasingly seeing a lot of new emblems as neatly. however what we noticed this quarter was in reality the beginning of an acceleration as more of our bookings at the moment are coming within the sort of inner most and public. it's starting to make contributions like levels of boom when it comes to quarter-on-quarter sequential boom quotes. So presently, predominantly subscription, and it'll probably be that approach via -- likely throughout the center of next yr. however as we go through that, we might expect to look a larger and bigger share coming in our public -- our public cloud and our deepest cloud contributions, most specifically around public and private CCaaS.

    Samik Chatterjee -- JPMorgan -- Analyst

    Thanks for taking my questions.

    Kieran McGrath -- Chief monetary Officer



    Our subsequent query comes from the line of Lance Vitanza with Cowen. Please proceed with your questions.

    Lance Vitanza -- Cowen -- Analyst

    hello guys. Thanks for taking questions. Congrats on the quarter. i wanted to additionally ask on the OneCloud ARR, and as different from just your universal habitual earnings, OneCloud ARR, you are talking about attending to $1 billion a couple of years, that might be roughly 1/three of the enterprise's complete revenues. So -- but, i wonder, could that quantity -- may that at last attain 50% of total revenues in the future? Or put one other means, and i'm now not trying to find information. but simply given your consumer set, is there a natural structural ceiling on ARR that we should be aware of? and then I even have a follow-up.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    sure. hello, Lance, Jim. Thanks. As i discussed, ARR, we see significant opportunity in entrance of us. I think ARR, extra importantly, is consultant of the range of our OneCloud portfolio. And no matter if we go at the vertical client phase, diverse deployment models, I feel it basically highlights and suggests the breadth and depth of our standard salary mannequin transformation. So, I consider, or not it's in reality critical.

    Secondly, I think what's likely most vital concerning the sustainability is our pipeline of innovation and solutions is extremely mighty. And these capabilities are vital to state-of-the-art industry, and relevance is certainly extremely critical. So should you feel CCaaS, you think CPaaS, you think AI capabilities, digital, areas, you feel of capabilities like public, inner most, hybrid, and also you feel concerning the ecosystem of partners that we've everywhere, you consider of tons of of lots of customers. It items us with a real probability. and i consider it gifts us with massive upside. So forgetting the quantity for a minute, is it sustainable? I feel so, for sure. and that i feel it be evidenced with the aid of the numbers now we have delivered and the fact that we have increased our suggestions now three consecutive quarters.

    So, yes, I imply, we're [Technical Issues] and i suppose i'm going to ask Anthony to add a little colour nowadays.

    Anthony Bartolo -- government vice president And Chief Product Officer

    sure. look, if you just take that from a numbers point of view in terms of the probability, there is a few fundamentals which have taken vicinity that, Jim, simply articulated. the first is, sure, tremendous shoppers are accelerating. You just take a glance on the CC transformation it is occurring. there is definitely a public cloud push or a cloud push, no matter if it be public or private. And if you basically think in regards to the contact middle space by myself, there may be some 15 million seats that slot in that particular section.

    We ensue to have the six million of these selected seats. and that they've best just begun that transformation to the public or the inner most cloud. And that represents massive ARR that sits within simply our six million seat base. And we feel over the coming years that, if we battle for each one of those certain seats and control and transition these customers to the cloud, you without problems transition into a extremely massive ARR probability that we have just within our own consumer base. So, sure, we think that there is in fact leads there.

    Lance Vitanza -- Cowen -- Analyst

    k. and then my follow-up would be just inside this OneCloud ARR channel, what do the underlying price trends or possibly underlying volume developments look like? and i'm attempting to get a sense for a way this conversion to ARRs might doubtlessly have an impact on the enterprise's longer-time period growth price. absolutely, we get the fact that the visibility alone is price some thing. but i am simply attempting to consider a bit bit extra about inside that channel, does that do the rest to the longer-time period two percent to 4 p.c increase fee that you have sort of mentioned during the past?

    Kieran McGrath -- Chief fiscal Officer

    sure. So Lance, here is Kieran. As we have now talked about before, why we in fact want to focal point on ARR is just within the multiplicity of distinctive salary producing. So when we consider in regards to the migration, all of those migrations are definitely migrations plus, right? So, one is, they're shoring up the base, and we're in reality seeing extra add-ons from our customer as they embed some level of cloud functionality into the subscription as neatly.

    evidently, in case you beginning to do the hosting and also you birth so as to add on all of the distinctive AI capabilities, we see a real opportunity for gigantic ARPU expansion in that regard. there's cost that comes along with that as smartly, but actually, topside income. So long term, as we proceed to stream extra of the purchasers far from the average premise-primarily based right into a hosted base, even if that's cloud, deepest or public, sure, we feel there is an opportunity to construct out and grow that earnings beyond that single digit.

    Lance Vitanza -- Cowen -- Analyst

    Thank, basically advantageous.


    And our subsequent question from the road of Catharine Trebnick with Colliers. Please proceed with your questions.

    Catharine Trebnick -- Colliers -- Analyst

    thank you for taking my questions. Anthony, this is for you. might you put a finer element on the $6 million seat opportunity? What classification of go-to-market motions are you putting to attract these and transition this over? specially, i'm making an attempt to consider the large commercial enterprise versus maybe some thing via a grasp agent and how you're differentiating the seat dimension, and so on.? thank you.

    Anthony Bartolo -- government vice president And Chief Product Officer

    bound. howdy, Catharine, thanks for the question. sure, at the beginning, just a correction, it's to $6 million. Its six million seats. So yes, possibly you misspoke. however sure, there's 15 million-15.5 million seat opportunity or TAM in the contact middle house. six million of these or thereabouts sit down inside our present consumer base. via the definition of the CC realm of the peer community, they would just about all searching for into the big business scale. and people gigantic organizations, usually we serve either on direct or through our partner group and our partner ecosystems. That go-to-market model hasn't fundamentally modified.

    we have added lots of grasp agents and resellers to the portfolio as hostile -- as a function of what Stephen's team and what we've been doing in the public cloud realm. and that they're serving and beginning to tackle more of a task -- they'll scale up just like our current retail neighborhood and ourselves would have a time to decrease. And we see -- cutting down allows for us to extend our market probability. We see these grasp agents resellers probably promoting into the larger valued clientele. And we're seeing some of those onesie-twosies at this time. but we see that as they've realized the greater size commercial enterprise that they're going to go off and extend into that segment.

    if you wreck down really the action this is occurring, for those who take a look at the land, adopt, extend and renew, as we focus on it, these six million seats symbolize consumers which are already landed. so they already landed. Our -- the competitive landscape goes out attempting to be the L in the layer model. now we have got the L with these six million seats. What we're doing with the roadmap is having them adopt new applied sciences, extend these applied sciences and then the renew cycle. And we're just getting more desirable and better at that all of the time. and that is the reason what I focus on once I pointed out that total chance just in that contact center area. Sorry for the lengthy reply.

    Catharine Trebnick -- Colliers -- Analyst

    No, that become getting a way. Thanks for the capture. I have no idea what i used to be thinking.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    No problem.


    And our subsequent question comes from the line of Rod hall with Goldman Sachs. Proceed together with your question.

    Bala Reddy -- Goldman Sachs -- Analyst

    hello, here's Bala Reddy on for Rod. I don't know in case you can speak with ACO. So CAPS income component jumped to 40% from 34% closing quarter. Now you outlined the vast enhance during this specific quarter is pushed by way of CCaaS and customer Alliance partners & Sub. however may you focus on ACO a bit bit, primarily with recognize to the -- your large installed base? i know you improved the providing to 13 countries now. possibly ACO has also driven a few of this cap strength? Or do you suppose the product continues to be in early degrees? Any color can be constructive.

    Kieran McGrath -- Chief financial Officer

    sure. So here is Kieran. Let me start off and then i could ask Dennis to bounce in. but naturally, ACO is a critical element -- half and part of our Alliance companion relationship. It has been -- and this 12 months, it's been a big enhance for us during this metric on a year-over-yr foundation, especially since we get a deep portion of it at aspect in time. So Dennis, possibly you could deliver some color on just what we're seeing in terms of opportunities and outcomes?

    Dennis Kozak -- Senior vp Of international Channel

    sure, bound. Kieran, thanks. So, yes, certainly, the product continues to mature. or not it's been in market now for about 14 months, considering that ultimate March. and each success of our leads continues to build on in reality in two dimensions. the first dimension is basically across the platform and innovation. You hear RingCentral talk about loads of the capabilities that we convey to the platform quarter-over-quarter.

    after which the second dimension, which is extremely important to Avaya, is as we carry the Avaya characteristic set to it. So it continues -- this closing quarter, we had a brand new unlock that introduced a few key capabilities that our current base are very interested in seeing. One partner has gone on listing as quoting. "or not it's the best of PBX and the better of cloud in one kit." And that actually creates a extremely aggressive differentiator for us for quite a lot of explanations, not only for migrating our own base, however additionally for attracting new logos that are the usage of an present premise solution from certainly one of our rivals.

    Bala Reddy -- Goldman Sachs -- Analyst

    respectable. alongside the equal line, touch up a bit bit on the private cloud momentum, notably closing two quarters, or not it's been exceptionally robust. You outlined some huge offers, however additionally some capabilities and perhaps function units are differentiated versus competition. could you expand on this a little bit?

    Anthony Bartolo -- govt vice chairman And Chief Product Officer

    certain. it's Anthony here. So in the beginning, I suppose you're seeing -- well, we understand we're seeing the recognition of a private cloud answer as a result of we in fact redefined or evolved deepest cloud. So massive businesses desire the flexibility of the public cloud, however no longer the kind of what's being delivered by way of a personal avid gamers. So we supply them the benefit of getting the agility and adaptability of a public cloud deployment, however the flexibility of customizations on that public cloud as neatly because the ability for them to be capable of innovate at the facet.

    We talk about how some thing is deployed, no matter if it be public or deepest, and so forth. however what we've laid on with our CPaaS options that in reality allows for us to expand and innovate on the edge that customer can do their improvements with low-code, no-code capabilities that permit them to tweak the solutions so that now not only it solves their specific issue, but they're invested in the result, as a result of they helped resolve that particular issue. no person is familiar with the concerns they face materially more desirable than the customer themselves.

    And we provide them the tools to do that devoid of the rigmorale of the forbearance or overbearingness of a heavy monolithic piece of software. in order that flexibility, the inner most cloud enables, it receives -- they permit all the scalability and means of it, and it allows them to unlock the innovation in the business. and that is the reason why we're seeing a real takeoff in the deepest cloud. And the reason why significant enterprises are able to do this is, as a result of they've bought loads of capabilities interior the business.

    Bala Reddy -- Goldman Sachs -- Analyst

    k. Thanks Anthony.


    And our next question comes from the road of Meta Marshall with Morgan Stanley. Please state your query.

    Karan Juvekar -- Morgan Stanley -- Analyst

    hi. here is Karan Juvekar on for Meta. I wager, simply at a more robust stage, are you seeing customer conversations shift to extra everlasting solutions or deploying more everlasting options versus might be past in the pandemic conversations had been round transient setups to outfit work at home? and i bet, when you are for the reason that, is that impacting TCO and maybe the category of deal [Technical Issues] or hybrid versus cloud only? thank you.

    Anthony Bartolo -- govt vice chairman And Chief Product Officer

    sure. it be a very good question. thanks. I think that we're seeing two distinct flavors which have come from the pandemic. first off, we're seeing those who are adopting options now from a multiyear contract the place they all started during after which they're trying to work out if they may useful resource and fit a need. I look at make money working from home, as an instance. As I started to earn a living from home, i believed probably here's going to be a 12-month factor, possibly it changed into in the 18 months. Now we're seeing those equal purchasers enter into proper multiyear agreements supporting that deployment methodology.

    moreover, the second action is corporations that have determined that, seem to be, here is with us to dwell, right? here's the brand new method to head to work. And with that, they're taking a look at approaches for us to set up alternatives which are, once more, alongside the diverse deployment traces, even if it really is pure public cloud or the rest in between from a hybrid standpoint. So we're seeing those two flavors peculiarly. and i consider each of them lend itself to the proven fact that we now have seen a everlasting shift in the way that businesses are going to move to work.

    Karan Juvekar -- Morgan Stanley -- Analyst

    great. Thanks, it is very advantageous.


    Our subsequent question comes from the road of Asiya service provider with Citi. Please proceed along with your questions.

    Asiya merchant -- Citi -- Analyst

    terrific. thanks for the possibility and superb quarter. I just had a quick question. loads of them were already answered, but I suppose Kieran past on mentioned some expert features that aid to deliver some greater-than-anticipated outcomes for the 2nd quarter. if you could kind of peel that out. And as it pertains to your assistance for the yr, how an awful lot of it is baked in from an uptick in knowledgeable functions? and will we expect an analogous run price in the back half? Or changed into this only a onetime for this particular quarter?

    Kieran McGrath -- Chief monetary Officer

    hello, Asiya. So it is exactly what I meant in my words that it became accelerated. So we noticed some deliverables on the SSA contract truly being pulled ahead, likely to the tune of somewhere around $7 million or $8 million that changed into popping out of the second yr into this quarter. As you know, we now have been macro concentrated and micro concentrated on supplying right here the SSA deal. So everything we are able to -- based mostly upon the customer's request now, they're getting people again in the workplace to basically speed up alongside. So we had anticipated there turned into going to be some fairly massive deliverables. it really is even bigger than we expected, and some of that came out of the 2d half of the year.

    Asiya merchant -- Citi -- Analyst

    okay. and then just given -- I believe you alluded to channel investment partners -- channel associate investments which are kind of using your EBITDA margin to around 24%. How should still we suppose about these investments going ahead? is this a year the place we lap some of those investments? and then as you look ahead, you should beginning to see the fruit of those investments? Or is there extra to consider, exceptionally considering the fact that -- CCaaS ambiance is relatively competitive, fairly fragmented, and there is a lot of partnerships and alliances going on all the time. thank you.

    Kieran McGrath -- Chief economic Officer

    sure. So let me beginning, and then maybe Stephen will leap in. simply from our point of view, certainly, for the second half of the yr, we had spoke of -- when we gave our suggestions firstly that we have been going to invest to aspect returned in the business this yr. and you can see that we have now been in a position to do this. And, basically, we're in fact doing a bit bit greater than what we in the beginning idea. you're appropriate, it is an attractive competitive market, and we can delivery to peer some scaling of tons of this as we delivery to deliver more of our public and private cloud as we move through time. i'm no longer ready to supply 2022 counsel yet. however I do believe we will start to get some scaling advantages as we move through time. Stephen, would you want it or Jim?

    Stephen Spears -- Chief income Officer

    yes, completely. Asiya, look, I feel it be definitely -- we outlined earlier in Jim's opening feedback that we have elevated the variety of promoting partners with the aid of 40%, and with the intention to proceed. What's additionally vital is that the mix of companion and the way that they strategy the market is changing, correct? extra partner are obtainable to deliver value-added functions, whereas microservices can they lay on true of our platform. so as we see this shift to a true multi-cloud hybrid approach, these companions are paying an expanding function in assisting convey these key value messages to the customer.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    hello. this is Jim. I wager, form of, appear, we have -- we've been -- we now have a extremely competitive company mannequin here and we have now been -- 60% to 70% of our revenues are pushed through the channel. So we recognize a way to function within the channel structure, and we be aware of a way to function it to drive profitability for the business. As Kieran noted, we're appropriate on target with our information for EBITDA. We [Technical Issues] did back into the business, as he noted, one aspect. we now have an outstanding relationship. And as Kieran pointed out, we trust we're going to scale that as we go into the quarters ahead.

    So we're very assured about our position and our potential to stay ecocnomic in the course of the transition. So there shouldn't be a controversy. and i feel returned to your earlier aspect, now we have additionally, as we stated, there became slightly of an acceleration in PS into the quarter. but the truth is we raised our common counsel for the 12 months. So we suppose, as I stated, based upon the backlog, based mostly upon the bookings increase, based mostly upon the new technology we can bring to the market and the solid execution from our international groups, we feel relatively decent about what the 2d half of the yr brings to the business.


    Our closing query comes from the line of Hamed Khorsand with BWS economic. Please proceed with your question.

    Hamed Khorsand -- BWS economic -- Analyst

    respectable morning. I just wanted to understand that your present customers, when they're talking to you about moving to the cloud, are they initiating that conversation? I suggest you are facing aggressive pressures there? Or is your earnings force or channel companions initiating that dialog?

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    thanks for the question. look, we fully are going to our valued clientele with a cloud-first message and mentality. And eventually though, we're permitting that customer to dictate what the final solutioning feels like. it is the improvement of being capable of set up across diverse distinct applied sciences. or not it's in reality the differentiator that Avaya brings to the market that our opponents do.

    Hamed Khorsand -- BWS financial -- Analyst

    k. thank you.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer



    And with that, this concludes our query-and-reply session. And now i want to show the call back over to Mr. Michael McCarthy for closing remarks.

    Michael W. McCarthy -- vice president Investor members of the family

    Thanks, Devin, and thanks, everyone, for joining us this morning. we'll seem ahead to catching up with you over the times and weeks ahead. and you'll are expecting us to report the June quarter results in early August. we'll seem ahead to talking with you. Have a great afternoon and live protected.


    [Operator Closing Remarks]

    length: sixty three minutes

    name participants:

    Michael W. McCarthy -- vp Investor relations

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    Kieran McGrath -- Chief economic Officer

    Anthony Bartolo -- government vice chairman And Chief Product Officer

    Dennis Kozak -- Senior vice chairman Of international Channel

    Stephen Spears -- Chief revenue Officer

    George Sutton -- Craig-Hallum -- Analyst

    Raimo Lenschow -- Barclays -- Analyst

    Samik Chatterjee -- JPMorgan -- Analyst

    Lance Vitanza -- Cowen -- Analyst

    Catharine Trebnick -- Colliers -- Analyst

    Bala Reddy -- Goldman Sachs -- Analyst

    Karan Juvekar -- Morgan Stanley -- Analyst

    Asiya service provider -- Citi -- Analyst

    Hamed Khorsand -- BWS fiscal -- Analyst

    extra AVYA evaluation

    All salary name transcripts

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