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Avaya Holdings Corp (AVYA) Q2 2021 revenue name Transcript | 3304-1 Free PDF and Practice Test

a close up of a logo: Avaya Holdings Corp (AVYA) Q2 2021 Earnings Call Transcript © offered via The Motley idiot Avaya Holdings Corp (AVYA) Q2 2021 revenue name Transcript

Avaya Holdings Corp (NYSE: AVYA)

CONSTELLATION manufacturers, INC.

Q2 2021 salary call

may additionally 6, 2021, eight:30 a.m. ET

Contents:
  • prepared Remarks
  • Questions and solutions
  • name individuals
  • organized Remarks:

    Operator

    Greetings, and welcome to Avaya's Fiscal 2021 2nd quarter Investor call. [Operator Instructions]

    i'd now want to flip the conference over to your host, Mr. Michael McCarthy, vice chairman of Investor relations. thanks. You may also begin.

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    this text is a transcript of this convention call produced for The Motley fool. while we attempt for our silly most excellent, there can be error, omissions, or inaccuracies in this transcript. as with any our articles, The Motley fool does not anticipate any accountability to your use of this content material, and we strongly inspire you to do your personal analysis, including taking note of the call your self and analyzing the business's SEC filings. Please see our phrases and stipulations for additional particulars, together with our mandatory Capitalized Disclaimers of liability.

    The Motley fool has no position in any of the shares outlined. The Motley idiot has a disclosure policy.

    Michael W. McCarthy -- vp Investor relations

    thanks. Welcome to Avaya's fiscal 2021 2nd quarter name. Jim Chirico, our President and CEO; and Kieran McGrath, our govt vp and CFO, will lead this morning's call and share with you some prepared remarks earlier than taking your questions. joining them this morning may be Anthony Bartolo, our Chief Product Officer; Stephen Spears, Chief revenue Officer; and Dennis Kozak, Senior vp of world Channel. in line with social distancing mandates, each and every of us on this morning's call are assembled from our far off places.

    The salary unlock and investor slides, which now encompass highlights of our ESG initiatives and performance referenced on this morning's name are accessible on the Investor web page of our site as smartly because the eight-okay filed today with the SEC. This may still assist in your understanding revised monetary consequences. All financial metrics referenced on this call are non-GAAP, except for revenue. we've blanketed a reconciliation of such non-GAAP metric measures to GAAP within the revenue unencumber and investor slides. We may additionally make forward-looking statements which are in keeping with present expectations, forecasts and assumptions, which remain discipline to dangers and uncertainties that might trigger specific effects to differ materially.

    In particular, the international economic system continues to be impacted by way of COVID-19 and the extent of its persisted have an effect on on our enterprise will depend upon a few components that include, but may additionally no longer be confined to, severity and period as well as actions taken or not taken with the aid of governments, organizations and buyers in line with the pandemic, all of which continue to conform and remain uncertain at the present. advice about risks and uncertainties could be found in our most contemporary filings with the SEC, together with our form 10-k and subsequent form 10-Q experiences. it be Avaya's coverage no longer to reiterate tips, and we undertake no tasks to update or revise forward-looking statements within the experience facts or situations alternate, except in any other case required by using law.

    i may now flip the call over to Jim.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    Thanks, Mike. first rate morning, everybody, and thank you for joining the call today. i'm comfortable to share that Avaya has delivered a standout Q2, executing smartly across multiple dimensions of our business, and i couldn't be prouder of what our international group completed through posting revenue and EBITDA results that were above guidance and via accelerating our ARR increase greater unexpectedly than we had expected. in step with our method, this growth comes as an immediate outcomes of the surge of extra investments we now have made in our go-to-market and R&D.

    These investments have broadened our spectrum of cloud capabilities right through our Avaya OneCloud platform of CCaaS, UCaaS and CPaaS solutions. It is obvious that our company has gone through a structural change. And as you seem to be on the construct of our revenues, we have viewed a meaningful shift over the final 4 quarters. really, our business continues to outperform our expectations, which is a testomony to the strength of our manufacturer, digital capabilities, roadmap and our skill to address the variety and breadth of requirements that come with servicing world, big scale, advanced commercial enterprise valued clientele. if you put this in context, the main element, as I have previously cited, Avaya is now a cloud-first business.

    today, we're working in a completely new business ambiance, and purchasers are more and more turning to Avaya as a relied on and proven accomplice as a result of our differentiation, superior client journey, skill to speed up business transformation and to force their success in this new particularly distributed world. brand new market dynamics have accelerated digital transformation efforts, and in consequence, we are enticing at drastically extra in-depth and strategic conversations with business clients, which is driving boom in better and longer-time period contract commitments. more importantly, our outcomes characterize the massive work undertaken and the strategic investments we've been making over the ultimate several years to reshape our portfolio to be a leader in enterprise communications and collaboration options. Now, i'll run through some key performance highlights that underscore we've the appropriate strategy and are on the correct song for endured success. We see continued momentum in a number of areas as we execute the three-pillar method we communicated over a year ago. First, to flow to a routine income company model driven by cloud and subscription. 2d, to grow our usual company, and we've a rich pipeline inside our portfolio to sustain that performance.

    and eventually, to do that, while retaining our profitable company model, which is even more essential in these instances and supports our transition. beginning with ARR, this is where we're concentrated, and or not it's the clearest measure of our success as we execute on our method. ARR grew to $344 million in Q2, up 31% sequentially and up nearly four hundred% from a year in the past, reflecting the speed at which we're seeing the structural alternate in our business. Our colossal commercial enterprise section, which we outline as contracts with a TCV of better than $1 million, changed into the main driver of our ARR boom, pushed generally by contact center. large deals represented over 60% of complete ARR.

    general, our ARR performance is exceeding my optimum expectations. CAPS is preserving its boom trajectory, now representing forty% of revenue. it really is a 17 factor increase year-over-yr. CAPS isn't best a crucial indicator of our universal transition to a brand new income profile, however is a good looking indicator [Technical Issues] our new products and solutions. As I study ahead indications of profits, standard bookings remained powerful, up 14% yr-over-year. TCV is at $2.1 billion, demonstrating a continued amazing backlog of enterprise. a different indicator of giant commercial enterprise traction is the variety of huge deals we signed in Q2.

    This represented the fourth quarter in a row in which we signed more than one hundred deals with a TCV of over $1 million. 16 of those offers had been improved than $5 million and seven have been superior than $10 million, with one deal over $25 million. On the competitive front, we displaced a major number of competitors for the third consecutive quarter the place we signed approximately 1,500 new emblems. On the profitability entrance, adjusted EBITDA got here in at $177 million or 24% of revenue, which is up 220 groundwork elements 12 months-over-yr. The playbook for our trade is not a secret. The key's, for this reason, how you execute.

    Our team is doing a superb job. And or not it's the aggregate of these results and our visibility into the second half of FY 2021 that gives us the confidence to once again elevate our information for revenue, ARR, CAPS and EBITDA for the fiscal year. Kieran will supply additional aspect shortly. we now have had many exceptional accomplishments over the final quarter, too many to go through on this name. So i may simply contact on a few that exhibit how our investments are accelerating innovation, enhancing our competitiveness and supplying price to our purchasers. First, I could not be to any extent further blissful with the development we now have made as we continue to expand our contact core options.

    As a measure of our growth in Q2, CCaaS, C count was up drastically from the prior quarter, and the pipeline of alternatives continues to grow. CCaaS is now attainable in just about 40 countries. We continue so as to add extra capabilities to the platform and recently announced full omnichannel attribute-based mostly agent matching, agent personalization and predictive analytics. Atento, a global company of CRM and BPO functions chosen our CCaaS to manipulate client interactions for their consumer, GoodRx. an additional customer, AllOne health essential a communications platform that would carry scalability and reliability through the subsequent stage of their pleasing plans.

    They chose Avaya CCaaS to help permit their diverse body of workers, including in-house docs, nurses, scientific group of workers, fitness counselors and speak to middle agents. CPaaS hastens shoppers' capability to combine new functions with present infrastructure to unencumber further value. here's a true home run for clients seeking to innovate at the aspect. The capacity to charge with no trouble, readily and easily deploy new know-how for communications and collaboration functions has certainly not been extra vital. And Avaya OneCloud CPaaS supplies precisely that. for example, we deployed Avaya's CPaaS across the Texas-based round Rock college District.

    besides mass notification means, we built-in notification across quite a lot of systems, including mobile instruments, electronic mail, social media, indoor and out of doors signage and more. Our answer unlocks cost advantage that with no trouble couldn't were addressed during the past. transferring now to Avaya spaces. We announced groundbreaking news this previous quarter in two selected areas. First is involving incorporating AI into the platform. Working with NVIDIA, we used AI to convey capabilities comparable to history noise elimination, photo enhancement and virtual counsel. These are indicative of our leadership in AI.

    We also launched areas Calling. shoppers now have the means to location cloud-based voice and video calls without delay from their spaces browser, leveraging their Avaya or infrastructure. Leveraging current infrastructure for cloud-based calling is a real disruptor and online game changer for shoppers, providing them a cloud-primarily based adventure, whereas additionally giving them the flexibility to migrate their company conversation techniques to our cloud at a tempo that makes feel for his or her company. Momentum for areas continues to grow, and we are profitable a major number of new consumers and doing so at scale. One such example of a fresh win turned into at Seine Saint Denis, host of the 2024 Olympics.

    They selected Avaya areas as their work-from-any place collaboration solution for approximately 8,000 clients. After a important evaluation of more than 10 alternative options, they awarded the gold medal to areas, because it's function-rich and present sophisticated protection, scalability and ease of use. moving to Avaya Cloud workplace. we are seeing high-quality growth in a couple of areas, and we're additionally pleased to peer the elevated pull-via of CCaaS and CPaaS leading to offers with a larger ARPU for Avaya. The answer is now available in 13 countries, and we're rapidly [Technical Issues] the number of brokers and companions licensed to sell.

    now not simplest are they authorized, but during the quarter, the number of brokers selling grew by using forty% from the prior quarter. while a significant price proposition of Avaya Cloud office is the potential for us to mobilize and convert our UC base, over 70% of our wins were fresh shoppers. We additionally saw significant consumer increase overall, increasing our total client count number with the aid of 50% in Q2. relocating on to subscription. We see strength throughout our portfolio and continue to transition our base of loyal purchasers on normal utility contracts to this flexible consumption model. Subscription permits shoppers to eat our know-how, how they need, whether cloud, off cloud or a hybrid strategy.

    Our international rollout is additionally progressing smartly, and the variety of companions promoting subscription is expanding frequently. I cannot be more delighted with the development. while subscription performance is robust throughout all segments of our enterprise, we're experiencing colossal demand in the contact core. Subscription has also right away concerned into a new customer acquisition engine, with virtually 100 deals coming from new emblems, whereas only a year ago, it turned into 0. essentially the most vital aspect of this deliberate transition of our base to subscription is the enhance we're seeing in routine earnings, which got here in at a list sixty six% this quarter, whereas just two years in the past, it become under 60%.

    habitual earnings, as you comprehend, is vastly greater predictable and derisks us far from our past more volatile license-based mannequin. Making this transition efficaciously is a good accomplishment within the application business. inner most cloud is a key factor of our subscription providing, and i are looking to particularly call out two first-rate private cloud deals. the primary is a new 5-yr agreement with Qatar Airways, serving shoppers in over 70 nations in 12 diverse languages. they're deploying our advanced digital engagement, international workforce optimization and automation and training for the FIFA World Cup in 2022.

    The 2d is with Clarios, a global leader in superior power solutions. Clarios is deploying 5,000 unified communication clients throughout 22 international locations on our deepest cloud platform to support their international crew. Demand for personal cloud deals remained high, with a very amazing pipeline coming into the second half of the fiscal yr. As we continue to enhance our strategic initiatives and execute on our operational aims, per what we informed you on our final salary name, we got here into the year with effective momentum. We additionally knew that the seeds we've got sown in new technologies and capabilities with significant growth factors, would start to take hold in FY 2021 and past, and that they have.

    in brief, based mostly our efficiency, i am assured and extremely excited about the future talents for brand new solutions, which are opening a larger and turning out to be TAM for Avaya. better of all, we are nevertheless in the early innings. We remain deliberate in how we build out these new structures, and we're listening closely to our shoppers to be certain we're developing the capabilities to most suitable handle their needs, particularly because the allotted work atmosphere continues to conform. earlier than I flip it over to Kieran, it be essential to respect and thank the complete Avaya crew, eight,000 powerful, for his or her persisted dedication and flawless execution during the quarter and most importantly, for his or her center of attention on delivering cost to our valued clientele. it's definitely a good team.

    With that, i'll hand the name over to Kieran.

    Kieran McGrath -- Chief fiscal Officer

    thank you, Jim. good morning, all and sundry. As a reminder, all figures mentioned on this call are as pronounced until in any other case indicated in regular forex. For the second quarter of our fiscal 2021, income changed into $738 million. This represents yr-on-year boom of eight % as reported or seven % in steady foreign money over the $682 million within the year ago period and compares to $743 million in Q1 of fiscal 2021. 12 months-over-year increase continues to be driven basically by using our rapid migration to the application subscription model and an increasing contribution from the Avaya OneCloud.

    moreover, this quarter, we noticed a 12 months-to-year and sequential raise from expert capabilities as certain deliverables were accelerated on the safety administration assignment in this quarter. As Jim highlighted, we continue to carry on our aggressive ARR commitments in Q2. Our OneCloud ARR metric exited the quarter at $344 million, which represents 31% of sequential growth. Avaya OneCloud offerings are driving this ARR momentum, with 2d quarter increase continuing to be powered through subscription bookings and an increasing contribution from Avaya OneCloud public and personal.

    Contact core turned into, once more, about 60% of total OneCloud ARR. in keeping with Avaya's core electricity within the business section, customers paying enhanced than $1 million yearly, accounted for over 60% of total ARR. As a reminder, we based CAPS to supply buyers perception into our a hit beginning of Avaya's enormously differentiated utility options within the cloud consumption models that make the most feel for our consumers. This quarter, profits contribution from CAPS represented 40% of total revenue, up from 34% in Q1. For our 2nd fiscal quarter, routine revenue accounted for two/three of our total profits.

    in the meantime, software and services represented 90% of complete income. via focused funding and deliberate execution, Avaya has naturally evolved right into a software and features enterprise and faraway from a hardware-centric mannequin. Non-GAAP gross margin become sixty one.8% within the 2nd quarter in comparison to sixty one.1% in the 12 months ago length and flat sequentially. Product margins were down modestly, while capabilities margins more advantageous right through the quarter, reflecting the shift from perpetual licenses to subscription and public cloud offerings. overall, our functions margin improvement is consistent with our structural shift towards providing our solutions in cloud consumption fashions obtainable to purchasers through our Avaya OneCloud portfolio.

    Turning to complete profitability margin and money flow metrics for the quarter. 2d quarter non-GAAP working income was $148 million, representing a non-GAAP working margin of 20.1%, up 180 groundwork points year-on-12 months. Adjusted EBITDA became $177 million, representing an adjusted EBITDA margin of 24%, up 220 foundation points 12 months-on-year. This displays our operational effectivity even as we are making the vital investments crucial to scale our cloud capabilities, together with our channel companion programs and global growth, all bolstering our ARR momentum. Non-GAAP EPS was $0.74 in the second quarter compared to $0.57 in the yr in the past duration and $0.ninety sequentially. The robust 12 months-over-12 months increase in this metric is the outcome of two components: extended earnings and the benefits from the large variety of shares repurchased in the first half of fiscal 2020. Now turning to money flow.

    We consumed $24 million in money circulation from operations or bad three percent of complete earnings. Our cash movement became primarily impacted by means of two in quarter variables. the first was the timing of pastime funds on our senior secured notes, which might be paid semiannually, reflecting a $29 million quarter-over-quarter raise in pastime funds. The second become our pension contribution payments that have been $26 million larger than the prior quarter. because of the passage of the American Rescue Plan Act, the business does not are expecting to make any further contributions to our U.S. pension plans for the the rest of fiscal 2021. We ended the quarter with a cash steadiness of $593 million.

    This reflects the $one hundred million debt pay down we completed in February, together with a favorable refinancing of $743 million of time period loans that up to now matured in 2024. moreover extending the maturity to December 2027, we reduced the hobby cost by 25 basis aspects. Success of our capital allocation initiatives throughout this past yr is a proof factor of the market and the trade's self assurance in Avaya's execution and method. Now turning to suggestions for 3Q 2021 and entire yr fiscal 2021. Please word that all year-on-year profits adjustments are expressed on a continuing foreign money basis, and all salary quantities replicate quotes as of April 30, 2021.

    For the third quarter of our fiscal yr 2021, we assume revenues of $720 million to $735 million, representing increase of 1 p.c 12 months-over-year at the midpoint. We predict non-GAAP working margin for the third quarter to be between about 19% and 20%, and our adjusted EBITDA to be between $one hundred sixty million and $one hundred seventy million or about 23% of earnings. We expect non-GAAP EPS to be between $0.66 and $0.seventy three for the quarter. This compares to non-GAAP EPS of $0.95 within the yr in the past period. Quarter-over-quarter development of EPS reflects dilutive influences that i will be able to cover in additional element when discussing the whole year suggestions. when it comes to our full year fiscal 2021 profits tips, we are expanding our salary tips to be between $2.920 billion and $2.955 billion.

    This represents boom of two p.c to a few % at current FX quotes and represents about one % salary increase on the midpoint as measured in consistent forex. we are tightening our CAPS profits counsel latitude with the aid of elevating the low conclusion from 35% to 37% of the whole year earnings. This now lifts our suggestions range to 37% to 40% for the entire fiscal year, representing over 50% increase yr-over-12 months. Turning to OneCloud ARR. We proceed to peer very robust momentum and are expanding our full year information. We now expect to exit the current fiscal 12 months between $450 million and $460 million. on the midpoint, this reflects an upward revision to tips of a rise of about $35 million from the prior guided goals and reveal over 130% year-over-yr growth.

    We expect non-GAAP working margin to be between about 20% and 21%. moreover, we're elevating the low conclusion of our adjusted EBITDA assistance and tightening the latitude to $690 million to $720 million or about 24% of income at the midpoint of this range, demonstrating Avaya's means to bring income boom while preserving profitability. Turning to shares superb guidance and income per share. We expect our weighted average shares to now be between approximately 87 million and 89 million shares fabulous at fiscal 2021 yr-end.

    This raise in magnificent share count essentially displays the appreciation of Avaya stock rate, leading to dilutive impacts from up to now issued convertible notes, warrants and stock awards. because of this share count number increase, we are expecting non-GAAP EPS for the fiscal 12 months to be between $3.02 and $3.20. at the midpoint, this displays mid single-digit percentage year-over-yr increase. when it comes to cash stream from operations for fiscal 12 months 2021, we are maintaining our tips of between three p.c and 4 % of full year earnings.

    With that, i might now like to turn the call lower back to Jim. Jim?

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    thanks, Kieran. Let me offer a few closing thoughts. As we've all tried to navigate this past 12 months, the premier we are able to, the world has basically changed, and we are usually not going again to the way we used to work. in its place, we are moving forward into a new work environment. And now greater than ever, our shoppers are relying on Avaya's options and talents to support them navigate through unchartered waters.

    Our leadership place in communications and collaboration has not ever been more desirable. Our innovation pipeline has certainly not been as robust or amazing. Our mannequin is strong and sustainable, and we are taking advantage of the disciplined execution that Avaya is general for and for our center of attention on ecocnomic growth. we are neatly positioned to continue our success, and that i am confident of where we are heading and that demand will continue to be strong for the foreseeable future.

    With that, we can now open for questions.

    Questions and solutions:

    Operator

    [Operator Instructions] Our first query comes from the line of George Sutton with Craig-Hallum. Please proceed together with your question

    George Sutton -- Craig-Hallum -- Analyst

    thanks, Mike. Congratulations in your gold medal. So i wanted to just walk via some thing relative to business demand. We sit down on lots of these calls and hear out SMB and mid-market. You, most likely, are focusing in lots of situations on higher organisations and have a different ability to supply them both a private or a public cloud option. are you able to just supply us a way of the migration of these bigger organizations to the cloud, as a result of I feel it really is what's behind loads of these consequences?

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    yes. George, Jim. thank you very a great deal. So a couple of issues. number one is, if you take a glance at our giant organizations, surely, we have the means to deliver the options throughout a breadth of technology. One is undoubtedly our subscription, which we launched available in the market about six quarters ago. The demand within the funnel, in fairness, has by no means been more advantageous. And we're discovering that our big business valued clientele are seeking for kind of the same flexibility, if you will, from a routine revenue and consumption-primarily based mannequin and definitely moving away from having this burden of having all of those licenses, principally within the new work environment the place lots of their employees are working from home.

    And our philosophy has all the time been that we will honor how our shoppers basically want to have their options. So for us, even if or not it's a cloud, off cloud or hybrid, we're within the business to support our consumers. And with the pandemic, it's accelerated the world of digitization, cloud, and once more, the want for our valued clientele to in reality have a flexible consumption mannequin. And we will stay committed to deliver the options that our purchasers opt for. So we're seeing an immense enhance in subscription. That being mentioned, where we noticed, once more, a significant uptick, now not so tons in the profits, but in routine revenue, turned into our private cloud answer.

    We're seeing robust traction. And definitely, it is a healthy-for-goal solution and it's addressing a huge market possibility for us as our big commercial enterprise consumers without problems cannot or do not want to bounce right into a public cloud answer. And Avaya is really only 1 of a few groups that may also take part during this. you might be pulling in the cloud organizations would not have applicable cloud solution. And we're seeing a large variety of our contact centers desirous to stream --- our contact middle consumers desperate to stream to that inner most mode. And in case you simply take a step returned, the market these days is set $7 billion to $eight billion from a TAM standpoint. if you exit three, four years, Gartner is projecting that, it's going to greater than double up to $sixteen billion to $17 billion.

    So we accept as true with we are in the ultimate spot to continue to grow and take part in this massive, huge TAM growth for our valued clientele. And, ultimately, is what are we doing on the general public side? and i suppose the general public answer that we have accessible, which definitely -- we all started internally a few years in the past, but actually, or not it's handiest been available in the market for a few year. We agree with that we now have a well-engineered answer it really is within your means for our valued clientele. As I noted past, we're in 40 countries. we will goal sixty five the end of the year. We continue so as to add more and more capabilities.

    and i would punctuate all that. or not it's evidenced, once more, with the aid of our colossal offers. And we proceed to have over one hundred colossal deals a quarter, colossal greenbacks with 16 being better than $5 million. So -- and incidentally, the traction that we're getting towards our competition. And we're finding, if you get into significant contact facilities more advantageous than 500 [Technical Issues] -- it really is where we have a significant advantage towards our competition. and that's, again, proof aspects to our services corporation, proof element to the knowledge that we deliver to the market every and each day. So somewhat lengthy-winded, however we're reasonably excited with the outcomes that we have needed to date. And as we analyze our backlog and pipeline, we're very excited about the possibility in entrance of us.

    George Sutton -- Craig-Hallum -- Analyst

    So if I might simply center of attention my comply with-up on the ACO providing. And speaking to your partner, the recommendation has been a amazing stage of new wins versus just migration wins. may you simply handle that?

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    yes. it's proving out to the variety of the premise in which we did the relationship in partnership with RingCentral. And that was the fact that should you thought about Avaya, it became an historic legacy business that was attempting to compete in a world of hardware had been at the UC part of the -- and UCaaS a part of the market had shifted to cloud. And we knew we had giant opportunity, and that is the reason why we partnered with Ring to not handiest answer -- deliver a solution to our installed base, however even be in a position to compete and win in the market with -- in reality, with our manufacturer, our capabilities, our universal capabilities.

    And, really, it be coming true. And we're definitely excited. and that i also consider it indicates the relationship on just how dedicated we are to our channel and to our companion community. they may be an extension of us. The mixture of us. and i've noted time and again that when we go to market with our companions, we win. there isn't a more advantageous force. And a true attribute to not simplest the partners -- the current companions, however the new partners that we now have brought on board. And our lively partners have been up via 40%, valued clientele grew through 50%. So it's working exactly as we had planned. So we're -- once more, it be -- we're fairly excited and excited concerning the opportunity in front of us.

    George Sutton -- Craig-Hallum -- Analyst

    Picked up. Thanks.

    Operator

    Our subsequent query comes from the line of Raimo Lenschow with Barclays. Please proceed along with your question.

    Raimo Lenschow -- Barclays -- Analyst

    Congratulations, [Indecipherable]. That turned into a fine quarter. simply, Jim, in case you believe concerning the market and the becoming momentum that you would be able to see there or not it's like, how tons do you believe is that the total market is doing better? because a lot of your different competitors are also kind of sounding pretty bullish versus you form of like doing a little business-specifics stuff? and then a question for Kieran -- observe-on questions for Kieran. Kieran, if I appear on the suggestions for CAPS, I mean, you are already sort of doing truly smartly. Is there the rest I may still be privy to within the subsequent quarter that just may convey that CAPS variety of melting down a little bit once again, since you appear to be overperforming there. Thankyou.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    yes. hi there, Raimo, i'll take the primary one and Kieran will take the 2nd one. yes. I suggest, as I mentioned in my feedback, there isn't any secret to the alternatives in front of us during this -- in the new world as we movement more and more to cloud and an opportunity to circulate extra to software and functions business. but the real differentiation for us, I feel, versus others, is the undeniable fact that we've the depth, the breadth, the potential, the total latitude of a portfolio. And the reality, I consider the groups are executing extraordinarily well round that, and we're profitable on all degrees. during the past, we struggled a bit of on the lower conclusion of the market.

    We're now taking our fair proportion, if not extra, on the lower conclusion of the market -- the mid-market with the unlock of our new CCaaS answer geared without delay there with the fact of our inner most cloud options, both on the UCaaS and the CCaaS aspect. The traction we're seeing with our collaboration answer, with spaces, couple all that with CPaaS. after which seem, we're in fact differentiating ourselves at the bigger end in the greater complex enterprise purchasers and those are lengthy-lasting consumers that we accept as true with will -- and we see are moving, and we're assisting them movement to the brand new world. So we're fairly excited about the alternatives that we see in front of us.

    So i'll flip it over to Kieran.

    Kieran McGrath -- Chief financial Officer

    bound. Thanks, Jim. So Raimo, sure, I think our Q2 surprised us just a little on the upside on the CAPS. a few of that did should do with a few of our work with some of our Alliance companions because it involving the Social security deal. i would say doubtless within some extent or two, us continuing to look numbers like this as we exit into the second half of the yr as neatly and that's what gave us consolation in taking the backside conclusion of our latitude, up from 35% as much as 37%.

    As we have talked about before, no longer all our Alliance partners is a routine per se. some of it is a bit of of aspect-in-time when it comes to only a few of the relationships that we've with a few of our third events. however i'd think that we should be fairly close to these numbers as we appear in Q3 and q4.

    Raimo Lenschow -- Barclays -- Analyst

    o.k., thanks. Congrats.

    Kieran McGrath -- Chief fiscal Officer

    Thanks Raimo.

    Operator

    Our subsequent question comes from the road of Samik Chatterjee with JPMorgan. Please proceed together with your questions.

    Samik Chatterjee -- JPMorgan -- Analyst

    hi, thanks for taking this questions. i am hoping which you can hear me all right. Jim, I bet, what i wanted to ask about is there's this typical affect, mainly as we lap kind of an epidemic 12 months that final yr become characterized by using loads of agencies expanding capacity when it got here to diverse communication channels or collaboration options. And this year you are going to peer ordinary slowdown in momentum during this area, just in terms of ability, extra license additions. And this yr, it needs to be more featured by way of portfolio traction and sort of latest wins. So I simply desired to peer in case you can compare and distinction there type of what [Technical Issues] this yr versus remaining year and type of you might be truly considering that on the floor? and that i have a follow-up. thank you.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    No. I hear you completely, and thanks. it's a great query. So first, let me delivery through in fact thanking the Avaya personnel. They proceed to encourage us each and each day with their resiliency. and that i couldn't be to any extent further happy with the dedication that they put forth working with our valued clientele, second to none. As you brought up, there have already got been many lengthy-lasting structural changes that I see -- which are going to affect the conversation and collaboration space, and the work-from-any place, the type of the direct-to-consumer commerce, the contactless experiences, so on etc.

    The pleasing issue about Avaya is before the pandemic, i might say that these were rising traits, however wasn't an rising fashion with internal the company. We had repositioned our portfolio about three years ago with a purpose to capitalize on what we agree with turned into an rising style that become just accelerated, and we're in full swing. and i believe it really is evidenced by the big growth in subscription. I feel it's evidenced via this huge growth in ARR. it's evidenced by our bookings had been up once again, 14% is a number one indicator. or not it's evidenced with the aid of our TCV continues to stay above $2 billion.

    So we are neatly poised to take capabilities of the commercial probability. it really is a brand new world we are going to unlock by these structural changes, and we're already at the innovative of establishing and delivering these technologies for our shoppers' digital transformation. And the diploma that we proceed, and that i'm really pleased with our growth, to carry new capabilities into our options round AI, collaboration, cloud, so on etc, coupling with our solutions, we're -- I consider we're poised.

    And also, we have a bunch, undoubtedly, of the largest of enormous, most complicated companies. And as that you may imagine, there is a pipeline and a time body through which we're working with these individuals with the intention to convey these solutions. it be now not something it is, what i could name coin operated. It takes a big quantity of skilled features work and pipeline work. So we do see that we're smartly positioned to deal with whatever comes subsequent on this planet, so with a bit of luck getting lower back to some sensor invariably.

    Samik Chatterjee -- JPMorgan -- Analyst

    ok. And if i will be able to simply comply with-up. I want to see if i will be able to get any insights or sort of some ballpark estimation of when you're guiding to the OneCloud ARR metric for this full year, how does that cut up up between CCaaS, CPaaS and your CAPS answer. And specially, as you seem to be kind of two, three years out, it does that combine exchange compared to value you have today simply given the time strains, variety of the different trajectory of increase for these three diverse structures.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    hey, Kieran, you wish to --?

    Kieran McGrath -- Chief monetary Officer

    sure. So, Samik, hello. yes, I consider you're fully right. So pay attention, to this point, now we have been powered with the aid of the migration from subscription, which apparently ample is increasingly seeing loads of new emblems as well. but what we noticed this quarter turned into in fact the beginning of an acceleration as greater of our bookings at the moment are coming within the variety of inner most and public. or not it's beginning to make contributions like tiers of increase when it comes to quarter-on-quarter sequential growth fees. So at the moment, predominantly subscription, and it'll doubtless be that way through -- likely during the middle of next year. however as we move through that, we'd are expecting to see a bigger and larger share coming in our public -- our public cloud and our inner most cloud contributions, most certainly around public and private CCaaS.

    Samik Chatterjee -- JPMorgan -- Analyst

    Thanks for taking my questions.

    Kieran McGrath -- Chief financial Officer

    Welcome

    Operator

    Our subsequent question comes from the line of Lance Vitanza with Cowen. Please proceed together with your questions.

    Lance Vitanza -- Cowen -- Analyst

    hi guys. Thanks for taking questions. Congrats on the quarter. i wished to additionally ask on the OneCloud ARR, and as distinctive from simply your average ordinary salary, OneCloud ARR, you are speakme about attending to $1 billion a couple of years, that would be roughly 1/three of the business's complete revenues. So -- but, i wonder, might that quantity -- might that eventually attain 50% of total revenues at some point? Or put a different approach, and that i'm now not looking for assistance. however simply given your customer set, is there a natural structural ceiling on ARR that we may still be privy to? after which I even have a comply with-up.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    yes. hiya, Lance, Jim. Thanks. As i mentioned, ARR, we see giant probability in front of us. I believe ARR, extra importantly, is representative of the range of our OneCloud portfolio. And even if we go on the vertical customer section, diverse deployment models, I feel it in fact highlights and suggests the breadth and depth of our standard profits mannequin transformation. So, I consider, it's actually important.

    Secondly, I suppose what's doubtless most crucial in regards to the sustainability is our pipeline of innovation and options is extraordinarily powerful. And these capabilities are imperative to contemporary industry, and relevance is surely extremely critical. So in case you believe CCaaS, you feel CPaaS, you suppose AI capabilities, digital, areas, you believe of capabilities like public, private, hybrid, and also you think about the ecosystem of partners that we have around the globe, you feel of hundreds of lots of purchasers. It gifts us with a real opportunity. and that i trust it gifts us with gigantic upside. So forgetting the number for a minute, is it sustainable? I think so, for certain. and i consider or not it's evidenced by using the numbers we have delivered and the fact that we have multiplied our counsel now three consecutive quarters.

    So, yes, I suggest, we're [Technical Issues] and i believe i am going to ask Anthony so as to add a little colour these days.

    Anthony Bartolo -- executive vp And Chief Product Officer

    yes. seem, if you simply take that from a numbers point of view when it comes to the possibility, there is a few fundamentals which have taken vicinity that, Jim, simply articulated. the primary is, yes, enormous purchasers are accelerating. You just take a look at the CC transformation it's occurring. there may be definitely a public cloud push or a cloud push, no matter if it be public or inner most. And if you truly think about the contact core space alone, there may be some 15 million seats that fit in that specific section.

    We take place to have the six million of those certain seats. and they've best simply begun that transformation to the public or the private cloud. And that represents massive ARR that sits inside just our six million seat base. And we believe over the arriving years that, if we combat for each of those particular seats and control and transition those shoppers to the cloud, you effectively transition into a extremely large ARR opportunity that we have simply inside our own consumer base. So, yes, we feel that there's basically leads there.

    Lance Vitanza -- Cowen -- Analyst

    ok. and then my comply with-up can be simply inside this OneCloud ARR channel, what do the underlying rate trends or most likely underlying quantity tendencies appear to be? and i'm attempting to get a sense for a way this conversion to ARRs could probably have an impact on the enterprise's longer-term increase fee. certainly, we get the fact that the visibility on my own is worth whatever thing. but i am simply attempting to consider a little bit extra about within that channel, does that do anything to the longer-term two p.c to 4 percent increase expense that you have variety of mentioned during the past?

    Kieran McGrath -- Chief economic Officer

    sure. So Lance, this is Kieran. As now we have observed earlier than, why we actually like to center of attention on ARR is barely within the multiplicity of distinctive income producing. So once we think concerning the migration, all of those migrations are in reality migrations plus, right? So, one is, they're shoring up the bottom, and we're in reality seeing further add-ons from our client as they embed some level of cloud functionality into the subscription as well.

    naturally, if you delivery to do the hosting and you beginning to add on all the distinct AI capabilities, we see a true chance for big ARPU expansion in that regard. there's charge that comes together with that as neatly, but actually, topside earnings. So long run, as we continue to circulation extra of the valued clientele away from the ordinary premise-primarily based into a hosted base, even if it's cloud, deepest or public, yes, we believe there is a chance to build out and grow that salary beyond that single digit.

    Lance Vitanza -- Cowen -- Analyst

    Thank, definitely advantageous.

    Operator

    And our next query from the line of Catharine Trebnick with Colliers. Please proceed together with your questions.

    Catharine Trebnick -- Colliers -- Analyst

    thank you for taking my questions. Anthony, here is for you. might you set a finer element on the $6 million seat chance? What classification of go-to-market motions are you inserting to attract these and transition this over? above all, i am attempting to remember the huge enterprise versus probably whatever through a master agent and how you might be differentiating the seat size, and many others.? thanks.

    Anthony Bartolo -- govt vp And Chief Product Officer

    certain. hello, Catharine, thanks for the query. sure, firstly, only a correction, it be to $6 million. Its six million seats. So yes, perhaps you misspoke. however sure, there may be 15 million-15.5 million seat probability or TAM in the contact middle space. six million of these or thereabouts sit within our present consumer base. by means of the definition of the CC realm of the peer group, they'd almost all are seeking into the large commercial enterprise scale. and those tremendous organisations, usually we serve both on direct or via our accomplice neighborhood and our companion ecosystems. That go-to-market model hasn't fundamentally modified.

    we've introduced loads of grasp brokers and resellers to the portfolio as adverse -- as a characteristic of what Stephen's group and what now we have been doing within the public cloud realm. and they're serving and beginning to tackle greater of a role -- they'll scale up similar to our latest retail group and ourselves would have a time to slash. And we see -- cutting down enables us to extend our market possibility. We see those grasp agents resellers probably promoting into the larger consumers. And we're seeing a few of these onesie-twosies at this time. however we see that as they've realized the greater size enterprise that they will go off and extend into that segment.

    in case you wreck down in fact the movement that's occurring, if you happen to take a look on the land, undertake, extend and renew, as we focus on it, those six million seats represent valued clientele which are already landed. in order that they already landed. Our -- the competitive panorama is going out making an attempt to be the L within the layer mannequin. we've obtained the L with those six million seats. What we're doing with the roadmap is having them adopt new applied sciences, extend these technologies after which the renew cycle. And we're just getting more suitable and more suitable at that all of the time. and that is the reason what I talk about once I noted that total possibility just in that contact core space. Sorry for the long answer.

    Catharine Trebnick -- Colliers -- Analyst

    No, that turned into getting a sense. Thanks for the seize. I have no idea what i was thinking.

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    No issue.

    Operator

    And our subsequent question comes from the line of Rod corridor with Goldman Sachs. Proceed along with your question.

    Bala Reddy -- Goldman Sachs -- Analyst

    hello, here is Bala Reddy on for Rod. I don't know if you can talk with ACO. So CAPS profits portion jumped to 40% from 34% final quarter. Now you mentioned the gigantic boost in this certain quarter is driven via CCaaS and client Alliance partners & Sub. however may you discuss ACO a little bit, above all with appreciate to the -- your colossal put in base? i do know you accelerated the providing to 13 nations now. might be ACO has also driven some of this cap power? Or do you consider the product remains in early stages? Any colour can be positive.

    Kieran McGrath -- Chief monetary Officer

    bound. So here's Kieran. Let me start off and then i'll ask Dennis to bounce in. however obviously, ACO is a critical element -- half and element of our Alliance companion relationship. It has been -- and this year, it be been a big increase for us in this metric on a year-over-12 months groundwork, specifically on the grounds that we get a deep component of it at point in time. So Dennis, might be you may deliver some color on just what we're seeing in terms of alternatives and effects?

    Dennis Kozak -- Senior vice chairman Of international Channel

    yes, certain. Kieran, thanks. So, sure, definitely, the product continues to mature. or not it's been in market now for approximately 14 months, since last March. and every success of our leads continues to build on really in two dimensions. the primary dimension is really around the platform and innovation. You hear RingCentral talk about a lot of the capabilities that we carry to the platform quarter-over-quarter.

    and then the second dimension, which is extremely crucial to Avaya, is as we carry the Avaya feature set to it. So it continues -- this remaining quarter, we had a new release that brought a number of key capabilities that our present base are very drawn to seeing. One partner has gone on checklist as quoting. "or not it's the better of PBX and the best of cloud in one package." And that actually creates a very competitive differentiator for us for a whole lot of factors, now not just for migrating our personal base, however also for attracting new logos which are using an present premise answer from one among our competitors.

    Bala Reddy -- Goldman Sachs -- Analyst

    decent. along the equal line, touch up a bit bit on the inner most cloud momentum, certainly remaining two quarters, it's been chiefly powerful. You mentioned some enormous deals, but additionally some capabilities and perhaps characteristic units are differentiated versus competitors. could you extend on this a little bit?

    Anthony Bartolo -- govt vp And Chief Product Officer

    bound. it's Anthony here. So at the beginning, I feel you are seeing -- smartly, we understand we're seeing the recognition of a personal cloud answer because we actually redefined or advanced inner most cloud. So huge organizations desire the pliability of the general public cloud, but now not the form of what's being delivered by way of a non-public avid gamers. So we provide them the improvement of getting the agility and suppleness of a public cloud deployment, but the flexibility of customizations on that public cloud as smartly because the means for them to be in a position to innovate on the facet.

    We discuss how something is deployed, whether it be public or inner most, etc. however what we have now laid on with our CPaaS options that definitely permits us to extend and innovate at the part that consumer can do their innovations with low-code, no-code capabilities that permit them to tweak the options in order that not best it solves their certain problem, however they're invested in the influence, as a result of they helped solve that specific issue. no person is familiar with the considerations they face materially superior than the consumer themselves.

    And we provide them the equipment to do this without the rigmorale of the forbearance or overbearingness of a heavy monolithic piece of utility. in order that flexibility, the inner most cloud allows, it gets -- they allow all of the scalability and potential of it, and it enables them to liberate the innovation inside the enterprise. and that's the reason why we're seeing a true takeoff in the private cloud. And the reason large organizations are able to try this is, as a result of they've obtained loads of capabilities inside the company.

    Bala Reddy -- Goldman Sachs -- Analyst

    okay. Thanks Anthony.

    Operator

    And our subsequent query comes from the line of Meta Marshall with Morgan Stanley. Please state your question.

    Karan Juvekar -- Morgan Stanley -- Analyst

    hello. here's Karan Juvekar on for Meta. I wager, simply at a more robust stage, are you seeing customer conversations shift to greater permanent solutions or deploying extra permanent solutions versus maybe earlier in the pandemic conversations have been round transient setups to outfit work from home? and that i guess, if you are for the reason that, is that impacting TCO and maybe the category of deal [Technical Issues] or hybrid versus cloud simplest? thanks.

    Anthony Bartolo -- govt vp And Chief Product Officer

    sure. it's a superb question. thank you. I think that we're seeing two distinctive flavors which have come from the pandemic. first of all, we're seeing folks that are adopting solutions now from a multiyear contract the place they began throughout and then they may be making an attempt to work out if they may useful resource and fit a need. I study do business from home, for example. As I started to work from home, i assumed possibly here is going to be a 12-month issue, probably it became in the 18 months. Now we're seeing those same clients enter into authentic multiyear agreements aiding that deployment methodology.

    additionally, the 2nd movement is companies that have decided that, look, here's with us to reside, right? here's the brand new way to move to work. And with that, they are taking a look at methods for us to installation alternate options that are, again, alongside the distinct deployment traces, whether it really is pure public cloud or the rest in between from a hybrid standpoint. So we're seeing those two flavors primarily. and i think both of them lend itself to the indisputable fact that we've got seen a permanent shift in the method that companies are going to move to work.

    Karan Juvekar -- Morgan Stanley -- Analyst

    excellent. Thanks, it's very helpful.

    Operator

    Our next question comes from the line of Asiya merchant with Citi. Please proceed together with your questions.

    Asiya merchant -- Citi -- Analyst

    terrific. thanks for the chance and incredible quarter. I simply had a quick query. loads of them were already answered, but I believe Kieran prior on outlined some skilled capabilities that support to deliver some enhanced-than-anticipated results for the 2nd quarter. in case you could type of peel that out. And as it relates to your tips for the yr, how plenty of it's baked in from an uptick in professional features? and will we expect a similar run expense in the lower back half? Or become this only a onetime for this particular quarter?

    Kieran McGrath -- Chief financial Officer

    hello, Asiya. So it really is exactly what I meant in my words that it was accelerated. So we noticed some deliverables on the SSA contract truly being pulled forward, doubtless to the tune of someplace around $7 million or $eight million that became coming out of the 2nd yr into this quarter. As you understand, we now have been macro focused and micro concentrated on offering here the SSA deal. So every thing we can -- based mostly upon the client's request now, they're getting americans back in the office to in reality speed up along. So we had anticipated there was going to be some pretty big deliverables. that is even larger than we anticipated, and a few of that came out of the 2nd half of the 12 months.

    Asiya merchant -- Citi -- Analyst

    okay. and then just given -- I consider you alluded to channel investment partners -- channel companion investments which are sort of driving your EBITDA margin to round 24%. How should we believe about these investments going forward? is that this a yr where we lap some of those investments? after which as you seem ahead, make sure to beginning to look the fruit of these investments? Or is there extra to trust, above all in view that -- CCaaS atmosphere is fairly competitive, pretty fragmented, and there's a lot of partnerships and alliances going on all of the time. thank you.

    Kieran McGrath -- Chief fiscal Officer

    yes. So let me birth, after which possibly Stephen will leap in. simply from our standpoint, obviously, for the second half of the yr, we had stated -- after we gave our assistance in the beginning that we have been going to make investments to aspect again in the business this year. and you'll see that now we have been able to try this. And, in fact, we're basically doing a little bit better than what we originally concept. you are appropriate, it's a beautiful competitive market, and we can beginning to see some scaling of lots of this as we birth to bring more of our public and personal cloud as we go through time. i'm not able to provide 2022 assistance yet. but I do suppose we will birth to get some scaling merits as we go through time. Stephen, would you desire it or Jim?

    Stephen Spears -- Chief revenue Officer

    yes, completely. Asiya, look, I think or not it's definitely -- we mentioned prior in Jim's opening comments that we've got expanded the number of selling companions by 40%, and with a view to proceed. What's additionally central is that the mix of associate and the way that they strategy the market is altering, appropriate? more accomplice are available to carry value-introduced capabilities, while microservices can they lay on properly of our platform. in order we see this shift to a real multi-cloud hybrid approach, these companions are paying an increasing function in assisting deliver these key cost messages to the client.

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    hi there. here is Jim. I wager, form of, look, we have -- we have now been -- we have a extremely competitive business model right here and we have now been -- 60% to 70% of our revenues are driven throughout the channel. So we be aware of the way to function within the channel constitution, and we be aware of how to function it to drive profitability for the enterprise. As Kieran talked about, we're correct on the right track with our advice for EBITDA. We [Technical Issues] did lower back into the company, as he spoke of, one factor. we have a very good relationship. And as Kieran mentioned, we accept as true with we will scale that as we go into the quarters forward.

    So we're very assured about our position and our capacity to remain ecocnomic throughout the transition. So there just isn't an argument. and that i consider again to your past element, we now have also, as we brought up, there become somewhat of an acceleration in PS into the quarter. but the truth is we raised our ordinary tips for the 12 months. So we believe, as I spoke of, based mostly upon the backlog, based mostly upon the bookings enhance, based upon the brand new technology we are able to deliver to the market and the solid execution from our world teams, we believe relatively good about what the 2nd half of the 12 months brings to the company.

    Operator

    Our ultimate query comes from the line of Hamed Khorsand with BWS monetary. Please proceed along with your question.

    Hamed Khorsand -- BWS financial -- Analyst

    respectable morning. I simply desired to take into account that your latest consumers, when they are speaking to you about moving to the cloud, are they initiating that dialog? I mean you might be dealing with competitive pressures there? Or is your sales force or channel partners initiating that conversation?

    James M. Chirico, Jr. -- Director, President And Chief govt Officer

    thanks for the query. look, we completely are going to our consumers with a cloud-first message and mentality. And ultimately though, we're permitting that client to dictate what the closing solutioning appears like. it really is the benefit of being in a position to deploy throughout multiple distinct technologies. it be actually the differentiator that Avaya brings to the market that our rivals do.

    Hamed Khorsand -- BWS monetary -- Analyst

    ok. thanks.

    James M. Chirico, Jr. -- Director, President And Chief government Officer

    certain.

    Operator

    And with that, this concludes our question-and-answer session. And now i need to show the name again over to Mr. Michael McCarthy for closing remarks.

    Michael W. McCarthy -- vice chairman Investor relations

    Thanks, Devin, and thanks, each person, for becoming a member of us this morning. we will seem forward to catching up with you over the times and weeks ahead. and you may predict us to document the June quarter effects in early August. we are going to seem to be ahead to speaking with you. Have an outstanding afternoon and reside secure.

    Operator

    [Operator Closing Remarks]

    length: sixty three minutes

    name individuals:

    Michael W. McCarthy -- vice chairman Investor family members

    James M. Chirico, Jr. -- Director, President And Chief executive Officer

    Kieran McGrath -- Chief monetary Officer

    Anthony Bartolo -- executive vice chairman And Chief Product Officer

    Dennis Kozak -- Senior vice president Of world Channel

    Stephen Spears -- Chief earnings Officer

    George Sutton -- Craig-Hallum -- Analyst

    Raimo Lenschow -- Barclays -- Analyst

    Samik Chatterjee -- JPMorgan -- Analyst

    Lance Vitanza -- Cowen -- Analyst

    Catharine Trebnick -- Colliers -- Analyst

    Bala Reddy -- Goldman Sachs -- Analyst

    Karan Juvekar -- Morgan Stanley -- Analyst

    Asiya merchant -- Citi -- Analyst

    Hamed Khorsand -- BWS financial -- Analyst

    extra AVYA analysis

    All earnings name transcripts

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